Delivery info

Shipping Policy

Once your order is shipped you will receive a despatch confirmation email from us. Smaller sized items are sent via Royal Mail with delivery confirmation, tracking page would update once a delivery attempt is made. For larger products we use a courier DPD or DHL Express. These are fully trackable and depending on the delivery area do provide a delivery window on the morning of delivery, please ensure that you provide us with the correct email address and/or phone number as the courier would also provide you updates.

Alternative Address: Should an alternative address be chosen or selected with the delivery courier including a safe place, neighbour, concierge or similar - we shall not be liable for any loss.

Address Accuracy: It is the responsibility of the buyer to provide accurate address information we cannot be held liable for incomplete/incorrect addresses. Please ensure that the correct shipping address is provided when placing your order, you will also be provided with a order confirmation including a summary of the address information via email. If you notice any issues with the address, please contact us immediately and we will endeavour to update this - if possible.

Returned to Sender/Missed Deliveries: Depending on the courier, a minimum of 2 delivery attempts would typically be carried out or that it may be instead left at your nearest parcel shop. Typically a courier will hold a parcel for maximum of 5-7 days before sending back to us. In these circumstances we may ask you to pay return shipping costs for us to send the product back out to you.

Damage: We do try and over package things to avoid this kind of thing happening but occasionally damage may occur. Please contact us as soon as possible should your order arrive damaged and we will be happy to help. We may ask for photographs of the damage to the product(s)/packaging in order to provide a quick resolution, so please have these to hand or provide them in your initial email.

Returns and Exchanges

We make prints that are custom designed by you. We print the exact design that has been created on the site, and as such, due to the customisation, we are unable to refund errors created by the customer. For our photograph products, the quality of your prints highly depends on the quality of the image(s) you provide us.

We cannot guarantee delivery times, our estimates shown on the product pages and your order confirmation are indications on delivery aims provided to us by the courier's we use to ship your order. If there is a late shipment or an issue with your delivery, please let us know as soon as possible.

We do of course offer 100% satisfaction on everything that is in our control. If you are not happy, let us know and we will endeavour to rectify any issue.

Customs Duty, Taxes and Tarrifs

All our products are shipped from the United Kingdom and as such, any taxes imposed by a receiving country outside of the UK are not included in the price and become the responsibility of the recipient. Some locations do have all indirect/direct taxes included in the pricing, these are as follows:

United States (Mainland Only) - Import Duty/Taxes/Tarifs all included in price

United Kingdom including Jersey, Guernsey and Isle of Man - VAT included in price