FAQs

We offer live chat 12 hours everyday Monday through to Sund so feel free to reach out to us. If we are offline, simply leave an offline message and we will get back to you as soon as possible. Otherwise, please see a list of our most received questions.

Product

We offer a live preview designer for all our personalised design, simply click the Customise now button on the product page to begin, if you require further bespoke customisation please reach out to our via live chat to discuss.

All of our products inclduing packaging are sourced no further than Europe and delivered to us by road so no air miles. Our frame mouldings are manufactured in Italy or Germany and custom framed by us here in the UK - we don't use mass-produced frames from China. Our packaging has been specifically made for sending unframed and framed products in order to minimise waste.

Yes, we print and frame ourselves meaning we can offer any size as well as hundreds of frame options. Reach out to us if you have a bespoke request and our team will help with your request.

Ordering

We accept all major credit and debit cards, paypal or Klarna.

For orders over £1,000 we may offer discounts, please contact

You can place an order 24/7 via our website - alternatively you may contact us via live chat or give us a call.

We sure do. Please contact us for details and how to place an order with us. We also offer bespoke sizing and frame options for projects big and small.

Shipping

You can find information on our delivery times but checking the product page which includes a delivery calculator or visiting our delivery information page here: Delivery info

For shipments to the United Kingdom we use Royal Mail, DPD or DHL Express depending on the size of the shipment. For United States we use FedEx or UPS. For Australia we use FedEx or DHL Express (For remote/regional delivery addresses, your shipment maybe passed onto a final mile delivery courier).

We may be able to offer next day delivery, please contact us via live chat or give us a call to discuss options.

Our office is based in Richmond, London, UK. Please contact us prior to ordering whether it will be possible to collect as it depends on the schedule for the day.